@import url('https://fonts.googleapis.com/css2?family=Noto+Sans+Arabic:wght@300;400;500;600;700;800&family=Plus+Jakarta+Sans:wght@300;400;500;600;700;800&display=swap');

:root {
  --bg-primary: #ffffff;
  --bg-secondary: #f7f8fb;
  --bg-card: #ffffff;
  --bg-card-hover: #f7f8fb;
  --bg-input: #f0f2f5;
  --border: #e2e5ea;
  --border-light: #d0d4db;
  --text-primary: #1a1d23;
  --text-secondary: #4a5568;
  --text-muted: #718096;
  --accent: #4889ff;
  --accent-soft: rgba(72,137,255,0.10);
  --success: #22c55e;
  --success-soft: rgba(34,197,94,0.10);
  --warning: #f59e0b;
  --warning-soft: rgba(245,158,11,0.10);
  --danger: #ef4444;
  --danger-soft: rgba(239,68,68,0.10);
  --purple: #8b6cef;
  --purple-soft: rgba(139,108,239,0.10);
  --pink: #e85d8a;
  --radius: 12px;
  --radius-sm: 8px;
  --radius-xs: 6px;
  --shadow: 0 4px 24px rgba(0,0,0,0.06);
  --shadow-sm: 0 2px 8px rgba(0,0,0,0.04);
  --transition: all 0.25s cubic-bezier(0.4,0,0.2,1);
}

* { margin: 0; padding: 0; box-sizing: border-box; }

body {
  font-family: 'Plus Jakarta Sans', 'Noto Sans Arabic', sans-serif;
  background: var(--bg-primary);
  color: var(--text-primary);
  min-height: 100vh;
  overflow-x: hidden;
}

[dir="rtl"] body, [dir="rtl"] * {
  font-family: 'Noto Sans Arabic', 'Plus Jakarta Sans', sans-serif;
}

.app-wrapper { display: flex; min-height: 100vh; }

/* ── SIDEBAR ── */
.sidebar {
  width: 260px;
  background: var(--bg-secondary);
  border-inline-end: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  position: fixed;
  top: 0;
  bottom: 0;
  z-index: 50;
  transition: var(--transition);
}

.sidebar-logo {
  padding: 24px 20px;
  display: flex;
  align-items: center;
  gap: 12px;
  border-bottom: 1px solid var(--border);
}

.sidebar-logo-icon {
  width: 40px; height: 40px;
  background: linear-gradient(135deg, var(--accent), var(--purple));
  border-radius: 10px;
  display: flex; align-items: center; justify-content: center;
  font-size: 18px; font-weight: 800; color: white;
}

.sidebar-logo-text {
  font-size: 14px;
  font-weight: 700;
  color: var(--text-primary);
  line-height: 1.3;
}

.sidebar-nav { flex: 1; padding: 12px 10px; overflow-y: auto; }

.nav-item {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 11px 14px;
  border-radius: var(--radius-sm);
  cursor: pointer;
  transition: var(--transition);
  font-size: 13.5px;
  font-weight: 500;
  color: var(--text-secondary);
  margin-bottom: 2px;
  position: relative;
  border: none;
  background: none;
  text-decoration: none;
  width: 100%;
  text-align: inherit;
}

.nav-item:hover { background: var(--bg-card); color: var(--text-primary); }

.nav-item.active {
  background: var(--accent-soft);
  color: var(--accent);
  font-weight: 600;
}

.nav-item.active::before {
  content: '';
  position: absolute;
  inset-inline-start: 0;
  top: 50%;
  transform: translateY(-50%);
  width: 3px;
  height: 60%;
  background: var(--accent);
  border-radius: 0 3px 3px 0;
}

[dir="rtl"] .nav-item.active::before {
  border-radius: 3px 0 0 3px;
}

.nav-icon { font-size: 18px; width: 22px; text-align: center; flex-shrink: 0; color: inherit; }

.nav-badge {
  margin-inline-start: auto;
  background: var(--danger);
  color: white;
  font-size: 10px;
  font-weight: 700;
  padding: 2px 7px;
  border-radius: 10px;
  min-width: 20px;
  text-align: center;
}

.sidebar-user {
  padding: 16px 14px;
  border-top: 1px solid var(--border);
  display: flex;
  align-items: center;
  gap: 10px;
}

.sidebar-avatar {
  width: 36px; height: 36px;
  border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-weight: 700;
  font-size: 14px;
  color: white;
  flex-shrink: 0;
}

.sidebar-user-info { flex: 1; min-width: 0; }
.sidebar-user-name { font-size: 13px; font-weight: 600; color: var(--text-primary); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.sidebar-user-role { font-size: 11px; color: var(--text-muted); }

.sidebar-actions {
  padding: 8px 10px;
  border-top: 1px solid var(--border);
  display: flex;
  gap: 6px;
}

.sidebar-btn {
  flex: 1;
  padding: 8px;
  border-radius: var(--radius-xs);
  border: 1px solid var(--border);
  background: transparent;
  color: var(--text-secondary);
  font-size: 12px;
  cursor: pointer;
  transition: var(--transition);
  font-family: inherit;
  font-weight: 500;
}
.sidebar-btn:hover { background: var(--bg-card); color: var(--text-primary); border-color: var(--border-light); }

/* ── MAIN CONTENT ── */
.main-content {
  flex: 1;
  margin-inline-start: 260px;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
}

.topbar {
  height: 60px;
  background: var(--bg-secondary);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  padding: 0 28px;
  gap: 16px;
  position: sticky;
  top: 0;
  z-index: 40;
}

.topbar-title { font-size: 16px; font-weight: 700; flex: 1; color: var(--text-primary); }

.topbar-btn {
  display: flex; align-items: center; gap: 6px;
  padding: 8px 16px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: transparent;
  color: var(--text-secondary);
  font-size: 13px;
  cursor: pointer;
  transition: var(--transition);
  font-family: inherit;
  font-weight: 500;
  text-decoration: none;
}
.topbar-btn:hover { background: var(--bg-card); color: var(--text-primary); }
.topbar-btn.primary { background: var(--accent); color: white; border-color: var(--accent); }
.topbar-btn.primary:hover { background: #3a75e8; }

.page-content { flex: 1; padding: 24px 28px; }

/* ── CARDS & STATS ── */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 16px;
  margin-bottom: 24px;
}

.stat-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  transition: var(--transition);
  position: relative;
  overflow: hidden;
}

.stat-card::after {
  content: '';
  position: absolute;
  top: 0;
  inset-inline-start: 0;
  width: 100%;
  height: 3px;
}

.stat-card.blue::after { background: linear-gradient(90deg, var(--accent), #6aa3ff); }
.stat-card.green::after { background: linear-gradient(90deg, var(--success), #4ade80); }
.stat-card.amber::after { background: linear-gradient(90deg, var(--warning), #fbbf24); }
.stat-card.red::after { background: linear-gradient(90deg, var(--danger), #f87171); }
.stat-card.purple::after { background: linear-gradient(90deg, var(--purple), #a78bfa); }

.stat-card:hover { border-color: var(--border-light); transform: translateY(-1px); }

.stat-icon { font-size: 24px; margin-bottom: 12px; color: var(--text-primary); }
.stat-value { font-size: 28px; font-weight: 800; margin-bottom: 4px; letter-spacing: -0.5px; color: var(--text-primary); }
.stat-label { font-size: 12.5px; color: var(--text-secondary); font-weight: 500; }

/* ── TABLE ── */
.table-container {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  overflow: hidden;
}

.table-header {
  padding: 16px 20px;
  display: flex;
  align-items: center;
  gap: 12px;
  border-bottom: 1px solid var(--border);
  flex-wrap: wrap;
}

.table-title { font-size: 15px; font-weight: 700; flex: 1; min-width: 150px; color: var(--text-primary); }

.filter-group { display: flex; gap: 8px; flex-wrap: wrap; }

.filter-btn {
  padding: 6px 14px;
  border-radius: 20px;
  border: 1px solid var(--border);
  background: transparent;
  color: var(--text-secondary);
  font-size: 12px;
  cursor: pointer;
  transition: var(--transition);
  font-family: inherit;
  font-weight: 500;
  white-space: nowrap;
  text-decoration: none;
}
.filter-btn:hover { border-color: var(--accent); color: var(--accent); }
.filter-btn.active { background: var(--accent); color: white; border-color: var(--accent); }

.search-input {
  padding: 7px 14px;
  border-radius: 20px;
  border: 1px solid var(--border);
  background: var(--bg-input);
  color: var(--text-primary);
  font-size: 12.5px;
  font-family: inherit;
  outline: none;
  width: 200px;
  transition: var(--transition);
}
.search-input:focus { border-color: var(--accent); }
.search-input::placeholder { color: var(--text-muted); }

table { width: 100%; border-collapse: collapse; }
th { padding: 12px 16px; text-align: inherit; font-size: 11.5px; font-weight: 600; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.5px; border-bottom: 1px solid var(--border); background: var(--bg-input); }
td { padding: 14px 16px; font-size: 13px; border-bottom: 1px solid var(--border); vertical-align: middle; color: var(--text-primary); }
tr:last-child td { border-bottom: none; }
tr:hover td { background: var(--bg-card-hover); }

/* ── BADGES ── */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  padding: 4px 10px;
  border-radius: 20px;
  font-size: 11px;
  font-weight: 600;
  white-space: nowrap;
}

.badge-high { background: var(--danger-soft); color: var(--danger); }
.badge-medium { background: var(--warning-soft); color: var(--warning); }
.badge-low { background: var(--success-soft); color: var(--success); }
.badge-new { background: var(--accent-soft); color: var(--accent); }
.badge-assigned { background: var(--purple-soft); color: var(--purple); }
.badge-in_progress { background: var(--warning-soft); color: var(--warning); }
.badge-completed, .badge-resolved { background: var(--success-soft); color: var(--success); }
.badge-escalated { background: var(--danger-soft); color: var(--danger); }
.badge-archived { background: rgba(100,116,139,0.12); color: #94a3b8; }
.badge-info { background: var(--accent-soft); color: var(--accent); }
.badge-warn { background: var(--warning-soft); color: var(--warning); }
.badge-critical { background: var(--danger-soft); color: var(--danger); }
.badge-urgent { background: var(--danger-soft); color: var(--danger); }
.badge-negative { background: var(--warning-soft); color: var(--warning); }
.badge-positive { background: var(--success-soft); color: var(--success); }
.badge-neutral { background: rgba(100,116,139,0.12); color: #94a3b8; }
.badge-connected { background: var(--success-soft); color: var(--success); }
.badge-disconnected { background: rgba(100,116,139,0.12); color: #94a3b8; }
.badge-error { background: var(--danger-soft); color: var(--danger); }
.badge-active { background: var(--success-soft); color: var(--success); }
.badge-inactive { background: rgba(100,116,139,0.12); color: #94a3b8; }

.badge-dot { width: 6px; height: 6px; border-radius: 50%; }
.badge-high .badge-dot { background: var(--danger); }
.badge-medium .badge-dot { background: var(--warning); }
.badge-low .badge-dot { background: var(--success); }

/* ── SLA BAR ── */
.sla-bar-wrap { display: flex; align-items: center; gap: 8px; min-width: 120px; }
.sla-bar { flex: 1; height: 6px; background: var(--bg-input); border-radius: 3px; overflow: hidden; }
.sla-bar-fill { height: 100%; border-radius: 3px; transition: width 0.5s ease; }
.sla-bar-fill.green { background: var(--success); }
.sla-bar-fill.amber { background: var(--warning); }
.sla-bar-fill.red { background: var(--danger); }
.sla-percent { font-size: 11px; font-weight: 600; min-width: 36px; text-align: end; }

/* ── AVATAR ── */
.avatar {
  width: 30px; height: 30px;
  border-radius: 50%;
  display: inline-flex; align-items: center; justify-content: center;
  font-weight: 700; font-size: 11px; color: white; flex-shrink: 0;
}

.avatar-name { display: flex; align-items: center; gap: 8px; }

/* ── DETAIL PAGE ── */
.detail-grid { display: grid; grid-template-columns: 2fr 1fr; gap: 20px; }
.detail-card { background: var(--bg-card); border: 1px solid var(--border); border-radius: var(--radius); overflow: hidden; }
.detail-card-title { padding: 16px 20px; font-size: 14px; font-weight: 700; border-bottom: 1px solid var(--border); display: flex; align-items: center; gap: 8px; color: var(--text-primary); }

.detail-row { display: flex; padding: 12px 20px; border-bottom: 1px solid var(--border); font-size: 13px; }
.detail-row:last-child { border-bottom: none; }
.detail-label { width: 140px; color: var(--text-muted); font-weight: 500; flex-shrink: 0; }
.detail-value { flex: 1; font-weight: 500; color: var(--text-primary); }

.message-item { padding: 16px 20px; border-bottom: 1px solid var(--border); }
.message-item:last-child { border-bottom: none; }
.message-header { display: flex; align-items: center; gap: 10px; margin-bottom: 8px; }
.message-sender { font-weight: 600; font-size: 13px; color: var(--text-primary); }
.message-email { font-size: 11px; color: var(--text-muted); }
.message-time { margin-inline-start: auto; font-size: 11px; color: var(--text-muted); }
.message-body { font-size: 13px; color: var(--text-secondary); line-height: 1.7; padding: 12px 16px; background: var(--bg-input); border-radius: var(--radius-sm); }
.message-incoming { border-inline-start: 3px solid var(--accent); }
.message-outgoing { border-inline-start: 3px solid var(--success); }

/* ── AGENT CARDS ── */
.agents-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(280px, 1fr)); gap: 16px; }

.agent-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  transition: var(--transition);
}
.agent-card:hover { border-color: var(--border-light); }

.agent-card-header { display: flex; align-items: center; gap: 12px; margin-bottom: 16px; }
.agent-avatar { width: 44px; height: 44px; border-radius: 12px; display: flex; align-items: center; justify-content: center; font-weight: 700; font-size: 16px; color: white; }
.agent-name { font-size: 14px; font-weight: 700; color: var(--text-primary); }
.agent-dept { font-size: 12px; color: var(--text-muted); }

.agent-stats { display: grid; grid-template-columns: 1fr 1fr 1fr; gap: 12px; }
.agent-stat { text-align: center; }
.agent-stat-val { font-size: 20px; font-weight: 800; color: var(--text-primary); }
.agent-stat-label { font-size: 10.5px; color: var(--text-muted); font-weight: 500; margin-top: 2px; }

/* ── COMPANY CARDS ── */
.company-grid { display: grid; grid-template-columns: repeat(auto-fill, minmax(260px, 1fr)); gap: 16px; margin-top: 20px; }

.company-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 20px;
  position: relative;
  overflow: hidden;
}
.company-card::before {
  content: '';
  position: absolute;
  top: 0;
  inset-inline-start: 0;
  width: 100%;
  height: 3px;
}

.company-header { display: flex; align-items: center; gap: 12px; margin-bottom: 14px; }
.company-logo { width: 40px; height: 40px; border-radius: 10px; display: flex; align-items: center; justify-content: center; font-weight: 800; font-size: 16px; color: white; }
.company-info-name { font-size: 14px; font-weight: 700; color: var(--text-primary); }
.company-domain { font-size: 11px; color: var(--text-muted); }

.company-stats { display: flex; gap: 20px; }
.company-stat-num { font-size: 18px; font-weight: 700; color: var(--text-primary); }
.company-stat-lbl { font-size: 10.5px; color: var(--text-muted); }

/* ── LOGIN ── */
.login-page {
  min-height: 100vh;
  display: flex;
  align-items: center;
  justify-content: center;
  background: var(--bg-primary);
  position: relative;
  overflow: hidden;
}

.login-bg {
  position: absolute;
  inset: 0;
  background:
    radial-gradient(ellipse at 20% 50%, rgba(72,137,255,0.06) 0%, transparent 50%),
    radial-gradient(ellipse at 80% 20%, rgba(139,108,239,0.05) 0%, transparent 50%),
    radial-gradient(ellipse at 50% 80%, rgba(232,93,138,0.04) 0%, transparent 50%);
}

.login-card {
  background: var(--bg-card);
  border: 1px solid var(--border);
  border-radius: 20px;
  padding: 48px 40px;
  width: 420px;
  max-width: 90vw;
  position: relative;
  z-index: 1;
  box-shadow: var(--shadow);
}

.login-logo { text-align: center; margin-bottom: 32px; }
.login-logo-icon { width: 56px; height: 56px; background: linear-gradient(135deg, var(--accent), var(--purple)); border-radius: 16px; display: inline-flex; align-items: center; justify-content: center; font-size: 24px; font-weight: 800; color: white; margin-bottom: 16px; }
.login-title { font-size: 22px; font-weight: 800; color: var(--text-primary); }
.login-subtitle { font-size: 13px; color: var(--text-muted); margin-top: 6px; }

.form-group { margin-bottom: 20px; }
.form-label { display: block; font-size: 12.5px; font-weight: 600; color: var(--text-secondary); margin-bottom: 8px; }
.form-input {
  width: 100%;
  padding: 12px 16px;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--bg-input);
  color: var(--text-primary);
  font-size: 14px;
  font-family: inherit;
  outline: none;
  transition: var(--transition);
}
.form-input:focus { border-color: var(--accent); box-shadow: 0 0 0 3px var(--accent-soft); }

.login-btn {
  width: 100%;
  padding: 13px;
  border-radius: var(--radius-sm);
  border: none;
  background: linear-gradient(135deg, var(--accent), var(--purple));
  color: white;
  font-size: 15px;
  font-weight: 700;
  cursor: pointer;
  transition: var(--transition);
  font-family: inherit;
  margin-top: 8px;
}
.login-btn:hover { transform: translateY(-1px); box-shadow: 0 6px 20px rgba(72,137,255,0.3); }

.login-error { background: var(--danger-soft); color: var(--danger); padding: 10px 14px; border-radius: var(--radius-xs); font-size: 13px; margin-bottom: 16px; text-align: center; font-weight: 500; }

.login-lang { text-align: center; margin-top: 20px; }
.login-lang a { background: none; border: 1px solid var(--border); color: var(--text-secondary); padding: 6px 16px; border-radius: 20px; font-size: 12px; cursor: pointer; font-family: inherit; transition: var(--transition); text-decoration: none; display: inline-block; }
.login-lang a:hover { border-color: var(--accent); color: var(--accent); }

/* ── TOGGLE SWITCH ── */
.toggle { position: relative; width: 40px; height: 22px; cursor: pointer; }
.toggle input { display: none; }
.toggle-slider { position: absolute; inset: 0; background: var(--border-light); border-radius: 11px; transition: var(--transition); }
.toggle-slider::before { content: ''; position: absolute; width: 16px; height: 16px; border-radius: 50%; background: white; top: 3px; inset-inline-start: 3px; transition: var(--transition); }
.toggle input:checked + .toggle-slider { background: var(--success); }
.toggle input:checked + .toggle-slider::before { inset-inline-start: 21px; }

/* ── TOAST ── */
.toast {
  position: fixed;
  bottom: 24px;
  inset-inline-end: 24px;
  padding: 14px 20px;
  border-radius: var(--radius-sm);
  font-size: 13px;
  font-weight: 600;
  z-index: 999;
  animation: toastIn 0.3s ease;
  display: flex;
  align-items: center;
  gap: 8px;
  box-shadow: var(--shadow);
}
.toast-success { background: #ecfdf5; color: #065f46; border: 1px solid #a7f3d0; }
.toast-error { background: #fef2f2; color: #991b1b; border: 1px solid #fecaca; }

@keyframes toastIn { from { opacity: 0; transform: translateY(10px); } to { opacity: 1; transform: translateY(0); } }

/* ── SCROLLBAR ── */
::-webkit-scrollbar { width: 6px; }
::-webkit-scrollbar-track { background: transparent; }
::-webkit-scrollbar-thumb { background: var(--border-light); border-radius: 3px; }
::-webkit-scrollbar-thumb:hover { background: var(--text-muted); }

/* ── RESPONSIVE ── */
@media (max-width: 1024px) {
  .detail-grid { grid-template-columns: 1fr; }
}

@media (max-width: 768px) {
  .sidebar { width: 64px; }
  .sidebar .sidebar-logo-text, .sidebar .nav-item span, .sidebar .nav-badge, .sidebar .sidebar-user-info, .sidebar-actions { display: none; }
  .sidebar .nav-item { justify-content: center; padding: 12px; }
  .sidebar .sidebar-logo { padding: 16px 12px; justify-content: center; }
  .sidebar .sidebar-user { justify-content: center; }
  .main-content { margin-inline-start: 64px; }
  .stats-grid { grid-template-columns: repeat(2, 1fr); }
  .page-content { padding: 16px; }
}

/* ── EMPTY STATE ── */
.empty-state {
  text-align: center;
  padding: 48px 24px;
  color: var(--text-muted);
}
.empty-icon { font-size: 48px; margin-bottom: 12px; opacity: 0.4; color: var(--text-muted); }
.empty-text { font-size: 14px; color: var(--text-muted); }

/* ── SELECT ── */
select.form-select {
  padding: 6px 12px;
  border-radius: var(--radius-xs);
  border: 1px solid var(--border);
  background: var(--bg-input);
  color: var(--text-primary);
  font-size: 12px;
  font-family: inherit;
  outline: none;
  cursor: pointer;
}